Shipping policy
Orders are processed 3-7 business days (not including the day the order was placed, Saturdays, Sundays, and Government Holidays).
Our shipping prices are based on USPS Media Mail, USPS Ground, USPS First Class or USPS Priority Mail estimates and all orders include delivery confirmation (where available).
We are not responsible for orders where tracking indicates that the item has been delivered but you have not received it. However, we will do our best to help you resolve the matter. We are not responsible for orders yet to be delivered and still "in transit". If you experience a delay in your order "showing in transit" please do not hesitate to contact us at info@kendrickhomestead.com and we will happily assist you in tracking your order.
Shipping Insurance
Your package is not guaranteed insured without adding Route Shipping Insurance to your order. We highly encourage you to add Route Shipping Insurance to your order. If your items arrived damaged, please capture photo documentation/proof of damage and contact Kendrick Homestead, LLC and USPS or Route Package Protection immediately. We will file a claim on your behalf (if you purchased Route Package Protection) but will need proof and documentation from the customer to file a claim. If you decide to file the $100 insurance claim with USPS, you will have to file directly with them. Kendrick Homestead, LLC can not do it for you.
LOST/STOLEN MAIL:
KENDRICK HOMESTEAD, LLC IS NOT RESPONSIBLE FOR USPS MEDIA MAIL, USPS GROUND, USPS FIRST CLASS and USPS PRIORITY SHIPPING ORDERS THAT ARE LOST, STOLEN, DELAYED OR DAMAGED IN SHIPMENT. Once USPS has your package, it is in their hands, not ours. Sellers cannot do anything at that point. If you purchased USPS Priority Shipping, then packages are shipped with $100 insurance, and we are happy to help if you need assistance filing a claim (for example sending copies of receipts or verifying what was inside and the value). We are unable to file a claim on your behalf for any missing/damaged mail with USPS.
Please be sure to check your shipping address before placing an order. Please don't forget your apartment or suite number! Due to the number of incorrect addresses, we are not responsible for shipping to the correct address. If the package is returned to us, the buyer is responsible for additional shipping costs and/or filing a claim(s).
International Orders
We are currently only shipping within the USA.
Accepted Payment Methods
We accept PayPal and major credit cards. Orders will not be shipped until they have been received and cleared. We do not save your credit card information unless you opt in to subscriptions.
Hot Weather
Please note that many of our products are hand made with oils, butters, and waxes that will melt in high temperatures, which packages can be subject to during shipping and transit (hot shipping trucks, warehouses, porches in direct sunlight, etc.). Please keep this in mind when ordering and make sure your order is shipped to an address where it will be collected in a timely manner and not left outside in the sun or hot weather. Melting has no effect on the efficacy and benefits of the products and in the event your item arrives melted, we recommend placing them in the refrigerator until firm and cool.